Frequently Asked Questions
Everything you need to know about XbotGo smart tracking and shipping.
What devices are compatible with the XbotGo smart gimbal?
XbotGo is compatible with most iOS and Android smartphones. Our dedicated app supports iPhone 11 and above, as well as recent flagship Android devices, to ensure optimal AI sports tracking performance.
How long does shipping take for international orders?
Standard international shipping typically takes 7-12 business days. Once your order is processed, you will receive a tracking number via email to monitor your package's journey.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund.
Does the XbotGo require a subscription for AI tracking?
Basic AI tracking features are included with the hardware. However, we offer premium cloud storage and advanced team analytics features through an optional monthly subscription plan.
Is there a warranty on XbotGo electronics?
Yes, all XbotGo hardware comes with a one-year limited warranty that covers manufacturing defects and hardware failures under normal use conditions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.