Returns & Exchanges

At XbotGo, we stand behind our smart sports tracking technology and offer a 30-day return window for items in their original condition and packaging. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for your refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at support@xbotgo.com with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack your XbotGo device, including all original accessories, cables, and manuals, into the original product packaging to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of your tracking number.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition, we will process your refund to the original payment method within 5 to 7 business days.